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SVP, Collection MIS and Strategy Function (SCB Plus)

SVP Collection MIS and Strategy Function SCB Plus - April 3, 2023

Job Summary

This position is to manage team and analyze, develop, and implement collection risk strategies/policies/framework on mortgage, SSME and digital products/platforms, and specialize in non-traditional collection strategy in both analytical technique and digital dunning tools/approach, to support organization goals and strategies.

Job Description

  • Implement, monitor, and validate collection risk segmentation and strategies of Mortgage, SSME, and digital products/platforms to ensure validity and effectiveness of segmentation/strategies and portfolio quality
  • Execute usage of data from various sources with advance risk analytic/technique/tools where applicable and work with business partners to enhance and strengthen collection risk segmentation/strategy
  • Prepare and implement monthly early warning, collection segmentation, focused/monitoring lists to prioritize, mitigate risk, and improve collection daily operation efficiency
  • Implement, analyze, and validate strategy tests results (champion/challenger) with details analysis and recommendation to fine-tune, enhance, and improve collection efficiency and performance
  • Establish monthly targets with daily tracking reports for collection, and provide intra-month forecasting to promptly address issues/deterioration (if any) and maintain portfolios delinquencies/ inventories within budget/ plan
  • Analyze and perform monthly Collection Risk assessment reports to provide portfolio quality and readiness in risk collection aspect
  • Expertise in collection strategy system with ability to maintenance parameters, develop coding for UAT test execution, and deploy segmentations/policies/strategies changes, and ensure smooth system integration with collection platform (EFS)
  • Responsible for execution of special projects implementation (i.e. Collection transformation, Data migration to Data Lake, Databricks project, Upskills with Python, support new product launch)
  • Manage system and parameter maintenance of collection system which include EFS, TCS, CDMS, PDS, LOS and FOS to support change of strategy and change of day-to-day collection operations
  • Ensure system requirement is raised and proposed to management for implementation to support collection operations requirement to catch up to the change of portfolio and business requirement
  • Monitor system availability, response time as well as system performance to later coordinate with IT as well as vendor to fix any system availability and response time issues
  • Implement new system/technologies and tools to improve/uplift collection performance


  • Master’s degree in Business Administration, Finance, Accounting, Economics or related fields
  • At least 7 years of banking experiences with retail products knowledge
  • Experience in understanding retails credit business, risk collection model development and usage, collection process and strategies
  • Good command of English
  • Good communication, presentation, interpersonal, and leading changes skills
  • Good Technical skill in SAS, SQL (Plus) and Power BI
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