Recognized for its excellence in operational risk management during the COVID-19 outbreak at the Asian Leadership Awards 2021, SCB Telecare stands out as a vital component of the Bank's commitment to employee well-being.

Functioning as a virtual healthcare hub, SCB Telecare connects employees with a dedicated team of specialized doctors from Paolo Hospital, providing real-time care through video calls on the LINE application (@scbtelecare). This service is available 24/7, every day, ensuring convenient and accessible healthcare for SCB employees.

Key Responsibilities of SCB Telecare:
1. Basic and General Care: Addressing common and general health concerns.
2. Expert Advice and Referrals: Providing guidance and referring to specialized doctors when necessary.
3. Emergency Care: Offering advice and facilitating treatment in emergency and severe situations.
4. Medication Support: Assisting with additional medication, including utilizing OPD Fax Claim rights.
5. Home Medicine Delivery: Providing a free service for the delivery of prescribed medicines to employees' homes.

Whether dealing with a headache, fever, general discomfort, or any other symptoms requiring medical attention, SCB employees can access the expertise of a dedicated team of medical professionals from Paolo Hospital at any time—24/7, without restrictions on holidays or location. SCB Telecare ensures a seamless and convenient healthcare experience for all employees.