Job Summary

Customer Contact Agent is mainly responsible for client inbound call to provide the accurate data/information regarding to bank’s products or services as well as respond to the feedback and complaint to ensure the customers receive the best-in-class services at all time.

Job Descriptions

• Provide correct information regarding products and services as well as respond to the queries from clients
• Respond to complaint, coordinate with internal parties to find the appropriate solutions, and inform to the clients

Qualifications

• Bachelor’s degree in any fields
• Minimum of 1 year of experience as Customer Contact Agent, Customer Service or related functions
• New graduate is welcome
• Strong communication and problem-solving skills
• minimum TOEIC Score 550+
• Be able to work as shift